Policyholder Resources

Increase Coverage
Increases to existing coverage are allowed at Open Enrollment

Increases to existing coverage are allowed at open enrollment. 

Visit the Apply Now section of this website and follow the instructions to access the online application and complete a new application subject to full underwriting.

Decrease Coverage
Decreases to existing coverage are allowed at anytime

Decreases to existing coverage are allowed at anytime.

Call Trustmark at 1-800-918-8877 for details on the coverage reduction options available for you.

Cancel Coverage
Cancellations are allowed at anytime

Cancellations are allowed at anytime. 

To cancel coverage, complete the Cancellation Form and submit via secure file upload here.

Beneficiary Change
Update your Beneficiary
Tobacco Status Change
Update your Tobacco Status

Call Trustmark at 1-800-918-8877.

Duplicate Copy of Policy
Request a duplicate copy of policy documents

Call Trustmark at 1-800-918-8877 to request a duplicate copy of your policy documents.

Address Change

Call Trustmark at 1-800-918-8877.

Name Change

Call Trustmark at 1-800-918-8877.

Direct Bill Form (ACH)
For use by policyholders who are currently on direct billing via monthly automatic payment

For use by policyholders who are currently on direct billing via monthly automatic payments with Trustmark and need to make one of the following changes:

  • Change bank account
  • Correct bank account
  • Change the date of their withdrawal

Complete the Authorization Agreement for Electronic Funds Transfer Form and submit via secure file upload here.

File a Claim

To initiate a claim or report a death, visit https://www.trustmarkbenefits.com/claims

We're Here to Help

Licensed long-term care specialists are available to assist you in understanding the plan and rates.

Call (877) 286-2852